Returns & Exchanges
At Murci, we want you to be completely satisfied with your purchase. If your new fashion pieces aren't quite right, you can return items within 28 days of delivery for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Ensure all items are in their original condition, unworn, and with all Murci tags still attached before securely sealing them in the original packaging.
Generate a Label
Choose your preferred courier method through our portal to download your pre-paid shipping label or generate a QR code for paperless drop-off.
Ship and Track
Drop your package off at any authorized location and keep your proof of postage; we will notify you once your refund has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing